Terms of Service

Effective date: May 29, 2026
Last updated: May 29, 2026

These Terms of Service are a binding agreement between you and Bell Software LLC, a California limited liability company and the developer and publisher of BidRivet. These Terms govern your access to and use of BidRivet websites, the BidRivet web application, the BidRivet iOS and Android mobile applications, and related services.

By creating an account, accepting an invitation, subscribing, or otherwise using BidRivet, you agree to these Terms and to the Privacy Policy. If you use BidRivet for a company or other organization, you represent that you are authorized to bind that organization.

1. What BidRivet Is

BidRivet is software for trade businesses, primarily HVACR shops, to build structured field estimates, apply their own pricing and labor rules, and generate customer-facing quote and proposal documents. BidRivet is a tool, not a professional advisor or decision-maker.

BidRivet does not set, verify, or guarantee your prices, labor rates, margins, markups, taxes, permit fees, equipment costs, warranties, code obligations, or legal compliance. You and your team are responsible for reviewing every estimate, quote, proposal, price, tax assumption, permit assumption, and customer-facing document before using or sending it.

2. Accounts and Eligibility

You must be at least 18 years old and able to form a binding contract to use BidRivet. BidRivet is intended for business use by trade shops and their personnel, not consumer or personal use.

Company admins control team access, roles, settings, pricebooks, subscriptions, and billing. You are responsible for keeping your credentials secure and for all activity under your account. Team members must use BidRivet only for authorized work for the company account they belong to.

3. License and Acceptable Use

During an active subscription, trial, grace period, complimentary entitlement, or other explicit entitlement, Bell Software grants you a limited, non-exclusive, non-transferable, revocable license to use BidRivet for your internal business purposes.

You may not copy, modify, resell, sublicense, reverse engineer, scrape, benchmark for a competing product, bypass billing or security controls, upload malware, overload the service, violate law, or use BidRivet to infringe another party's rights or misrepresent BidRivet's role in an estimate or transaction.

4. Subscriptions, Billing, and Trials

Access to the quoting workflow requires an active company entitlement. Subscriptions may be bought through the BidRivet website, the Apple App Store, or Google Play. The provider through which you buy is the billing relationship for that purchase, and that provider's terms also apply.

Subscriptions automatically renew until cancelled. Web subscriptions are managed through the web billing portal. iOS subscriptions are managed through your Apple App Store account. Android subscriptions are managed through your Google Play account. Billing status and seat limits are shown in Billing settings.

You may not stack multiple paid subscriptions across providers for the same company account. BidRivet updates company access only from verified provider events. Except where required by law or provider policy, fees are non-refundable and cancellation stops future renewals rather than refunding prior or partial periods.

5. Estimates, Pricing, and Outputs

Every figure and statement produced by BidRivet is generated from inputs, defaults, templates, and pricebook data supplied or configured by you and your team. Defaults, prompts, warnings, templates, and quote checks are conveniences to help reduce common mistakes. They are not guarantees that a quote is correct, complete, profitable, lawful, code-compliant, or appropriate for a specific job.

Any estimate, quote, proposal, bid, warranty, or agreement you create with BidRivet is solely between you and your customer. Neither Bell Software nor BidRivet is a party to it or liable for it, including underquoting, overquoting, pricing errors, omitted scope, missed permits, warranty terms, tax issues, or disputes with your customers.

6. Customer Content and Privacy

As between you and Bell Software, the company account owns the data you and your team submit to or create in BidRivet, including settings, pricebooks, quote drafts, approved proposal snapshots, workflow history, billing entitlement records, and customer information.

You grant Bell Software a limited license to host, store, process, transmit, display, back up, and create derivative formats of that content as needed to provide, secure, maintain, support, and improve BidRivet, enforce these Terms, and comply with law. Our handling of personal information is described in the Privacy Policy.

7. Records, Retention, and Deletion

Quote records, approved proposal snapshots, billing events, workflow history, and audit history may remain associated with a company account for audit, billing, tax, fraud-prevention, legal, company-ownership, or business-continuity reasons. Account deletion requests may be started at /account/delete. Eligible deletions are completed within 30 days unless those obligations require continued retention.

8. Intellectual Property and Third-Party Services

BidRivet, Bell Software, the service, software, templates, designs, logos, and related intellectual property are owned by Bell Software or its licensors. These Terms do not grant you rights in that intellectual property except for the limited license to use the service.

BidRivet relies on third-party services for hosting, authentication, email delivery, payment processing, app distribution, store purchase verification, and related operations. Those services are governed by their own terms. You are responsible for anything you export or copy into downstream systems.

9. Apple App Store Terms

If you obtain BidRivet through the Apple App Store, these Terms are between you and Bell Software only, not Apple. Bell Software, not Apple, is solely responsible for BidRivet and its content.

Your iOS app license is limited to a non-transferable license to use BidRivet on Apple-branded products that you own or control, as permitted by Apple's applicable usage rules, including Apple Media Services Terms and Conditions. Bell Software is solely responsible for maintenance and support for BidRivet, and Apple has no obligation to provide maintenance or support.

To the maximum extent permitted by law, Apple has no warranty obligation for BidRivet. If the iOS app fails to conform to an applicable warranty that has not been effectively disclaimed, you may notify Apple and Apple may refund the purchase price for the app, if any. Any other claims, losses, liabilities, damages, costs, or expenses from warranty failure are Bell Software's responsibility to the extent required by law.

Bell Software, not Apple, is responsible for addressing claims relating to BidRivet or your possession or use of it, including product-liability claims, legal or regulatory claims, consumer-protection claims, privacy claims, and intellectual-property infringement claims. You represent that you are not located in a country or region subject to a U.S. government embargo or designated as terrorist supporting, and that you are not on a U.S. government restricted-party list. You must comply with applicable third-party terms when using BidRivet.

Apple and Apple's subsidiaries are third-party beneficiaries of these Terms for the iOS app and may enforce these Terms against you as third-party beneficiaries. Questions, complaints, or claims may be sent to support@bidrivet.com.

10. Google Play Terms

If you obtain BidRivet through Google Play, your use is also subject to Google Play's terms and billing policies. Google Play purchases, renewals, cancellations, and refunds are handled through Google Play where Google Play is the purchase provider. If Google Play rules conflict with these Terms for app distribution or billing, Google Play's rules control for that subject.

11. Disclaimer of Warranties

To the maximum extent permitted by law, BidRivet is provided as is and as available, with all faults and without warranties of any kind, whether express, implied, or statutory. Bell Software disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and warranties arising from course of dealing or usage of trade.

Bell Software does not warrant that BidRivet will be uninterrupted, secure, timely, error-free, accurate, complete, lawful, profitable, or fit for any purpose. You use BidRivet and rely on outputs at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, loss of profits, revenue, business, goodwill, or data, or losses arising from errors in or reliance on estimates, quotes, prices, tax figures, permit assumptions, generated documents, or disputes with your customers.

Bell Software's total cumulative liability arising out of or relating to BidRivet or these Terms will not exceed the greater of the total amounts you paid Bell Software for BidRivet in the 12 months before the event giving rise to the claim or one hundred U.S. dollars. Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Bell Software LLC and its affiliates, officers, employees, and agents from third-party claims, demands, losses, liabilities, damages, costs, and expenses arising out of your use of BidRivet, your content, your estimates or customer work, your violation of these Terms or law, or your violation of third-party rights.

14. Suspension and Termination

You may stop using BidRivet and cancel your subscription at any time through the provider that owns billing. Bell Software may suspend or terminate access if you breach these Terms, payment fails or is disputed, your use creates security, legal, or operational risk, or Bell Software discontinues the service.

On termination, your license ends. Sections that by their nature should survive, including sections on outputs, content, intellectual property, disclaimers, limitations, indemnification, disputes, and general terms, survive termination.

15. Governing Law and Disputes

These Terms and disputes arising out of or relating to them or BidRivet are governed by California law and, where applicable, U.S. federal law, without regard to conflict-of-laws rules.

Except for excluded claims, you and Bell Software agree that disputes will be resolved by final and binding individual arbitration under the Federal Arbitration Act, administered by JAMS under its applicable rules. Before starting arbitration or court proceedings, the initiating party must send a written notice of dispute to support@bidrivet.com and the parties will try in good faith to resolve the dispute for 60 days.

Arbitration will be before one neutral arbitrator. Unless the parties agree otherwise, hearings will take place in Merced County, California, by telephone, by videoconference, or on written submissions, unless the arbitrator requires an in-person hearing. The arbitrator may award only individual relief a court could award and must honor these Terms.

You and Bell Software may bring claims only in an individual capacity, not as a plaintiff or class member in a class, collective, consolidated, private-attorney-general, or representative proceeding. The arbitrator may not consolidate claims or preside over any class or representative proceeding. You and Bell Software waive any right to a jury trial.

This arbitration section does not require arbitration of claims that qualify for small-claims court, claims for injunctive or equitable relief to stop intellectual-property infringement or unauthorized access or use, or claims for public injunctive relief that cannot be waived under applicable law. Non-arbitrable claims must be brought in the state or federal courts located in Merced County, California, and each party consents to personal jurisdiction and venue there.

You may opt out of this arbitration agreement within 30 days after you first accept these Terms by sending written notice to support@bidrivet.com with your name, company account, and a clear statement that you opt out of arbitration. Opting out affects only arbitration and does not affect the rest of these Terms.

16. General Terms

Bell Software may update these Terms from time to time. If changes are material, Bell Software will provide reasonable notice by posting updated Terms, in-app notice, email, or another reasonable method. Continued use after changes take effect means you accept the updated Terms.

These Terms, the Privacy Policy, and any checkout or order terms are the entire agreement between you and Bell Software regarding BidRivet. If any provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without Bell Software's consent. Bell Software may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

17. Contact

Bell Software LLC, developer and publisher of BidRivet
Email: support@bidrivet.com